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ADNews- Monrovia, Liberia: The Liberia Revenue Authority’s (LRA) Bank Payment Slip (BPS) department at the Ministry of Finance and Development Planning (MFDP) is currently operating under severe strain, with only one staff member performing duties intended for approximately twelve employees.
This drastic shortage has led to significant delays in service delivery, resulting in overcrowding at the facility and frustration among taxpayers. Each day, hundreds of citizens reportedly leave the premises without being attended to, unable to complete their tax payment obligations.
During a visit to the facility on Monday, June 30, 2025, Afric Daily News witnessed a large crowd of dissatisfied customers voicing their disappointment over what many described as “sluggish and ineffective services.”
Efforts to obtain a statement from the LRA’s Communications Department proved futile, as the head of communications, Kaihenneh Sengbeh, declined to comment on the situation.
Sources familiar with the matter revealed that internal discussions are ongoing within the LRA, following plans to reduce staff numbers, a move that appears to be at odds with the increasing demand for tax services. The current situation, according to the sources, may be tied to broader structural and budgetary decisions within the agency.
An investigation is underway to ascertain the actual root causes of the crisis, with the aim of restoring efficiency, dignity, and trust in public financial services.
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